This Shipping Policy applies to furniture purchased from Uverinmonte for delivery throughout the United States. We aim to provide clear and accurate information about shipping fees, order processing, and estimated delivery times.
1. Shipping Destinations
We offer shipping throughout the United States. Some addresses may be subject to carrier service availability, product size, or shipping restrictions. If we cannot deliver to your address, we will contact you.
2. Shipping Fees
Our shipping fees are as follows:
- Orders below $79.99: A $6.00 shipping fee applies.
- Orders of $79.99 or more: Free shipping.
Orders totaling exactly $79.99 qualify for free shipping. The applicable shipping fee will be displayed at checkout.
3. Order Processing Time
Our standard order processing time is 1–3 business days, beginning after your order has been successfully placed and payment has been confirmed.
Weekends and applicable non-business days are not counted as business days.
Order processing time is separate from transit time and does not mean your order will ship on the first processing day.
4. Order Cut-Off Time
Our order cut-off time is based on Central Time (CT) in the United States.
- Orders successfully placed with confirmed payment before 6:00 PM CT on a business day may begin processing that day.
- Orders placed after 6:00 PM CT on a business day will begin processing on the next business day.
- Orders placed on weekends or applicable non-business days will begin processing on the next business day.
Processing beginning on the same day does not guarantee shipment that day. The actual shipment date depends on order processing and logistics arrangements.
5. Shipping Methods and Transit Time
Depending on the product, delivery address, package dimensions, and available logistics arrangements, we may use carriers such as FedEx, UPS, or DHL.
Estimated transit time is 6–12 business days after the order has been processed and handed over to the carrier. Including order processing, the typical total timeframe is approximately 7–15 business days.
These timeframes are estimates, not guaranteed delivery dates. Weather conditions, holidays, customs inspections, carrier delays, and other circumstances beyond our control may affect delivery.
6. Shipping Delays and Customer Support
If your order has not arrived after the usual 6–12 business-day transit period, please contact us for assistance.
To help us investigate, provide your order number, recipient information, and tracking number, if available.
7. Taxes and Customs
Applicable taxes and related charges will be handled according to the information disclosed on the product page and at checkout, as well as applicable law.
Taxes already included in the product price or order charges will not be charged again for the same tax obligation. Any legally applicable taxes or import charges not included in the displayed price will be disclosed before purchase as required.
We will arrange applicable customs clearance procedures through the relevant logistics services. Customers generally will not need to handle customs clearance themselves, although requirements may vary depending on the order and applicable regulations.
8. Order Tracking
After your order ships, we will provide available tracking information. You can use the relevant carrier's tracking service to check delivery progress.
Tracking information may take some time to update. If you do not receive tracking information or your tracking status has not changed for an extended period, please contact us for assistance.
9. Damaged, Lost, or Missing Shipments
If your item arrives damaged, your package appears to be lost, or tracking shows the package as delivered but you have not received it, please contact us as soon as possible.
Please provide your order number, tracking information, a description of the issue, and relevant photos if available. We will investigate based on the circumstances and applicable law and help determine an appropriate resolution.
10. Shipping Address Changes and Order Cancellations
If you need to change your shipping address or cancel an order, please email us as soon as possible and include your order number and relevant details.
Once an order has entered processing, packaging, shipment, or carrier transit, changes or cancellations may be restricted and cannot be guaranteed. Address changes for packages already handed over to a carrier may also require carrier approval.
Returns and refunds will be handled according to our Returns & Refunds Policy and applicable law. Nothing in this policy limits any rights you may have under applicable law.
11. Delivery Address and Customer Responsibilities
Before placing your order, please verify the recipient's name, street address, city, state, ZIP code, and phone number.
Incorrect, incomplete, or unrecognized addresses may cause delays, failed delivery attempts, or returned packages. If a package is returned, please contact us to discuss the available next steps. Any resolution will depend on the circumstances, carrier rules, and applicable law.
12. Contact Us
For questions about shipping, tracking, or delivery, please contact us using the information below.
Address: May 23, 1968, 7-8-2 Higashimachi, Iruma, Saitama, Japan
Telephone: +81-4-2965-2341
Email address: customer@uverinmonte.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)
Shipping Area: United States