1. General Questions
What products do you sell?
We offer furniture products. Please check individual product pages for details.
Where do you ship?
We ship throughout the United States, subject to carrier availability and shipping restrictions.
How can I contact customer service?
Email customer@uverinmonte.com or call +81-4-2965-2341.
2. Products and Payments
Where can I find product details?
Product descriptions, dimensions, colors, materials, and other available information are listed on each product page.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club. Payment approval depends on your card issuer and transaction verification.
3. Orders and Shipping
How long does order processing take?
Order processing normally takes 1–3 business days after your order is successfully submitted and payment is confirmed.
How much does shipping cost?
- Orders below $79.99: $6.00 shipping fee.
- Orders of $79.99 or more: Free shipping.
How long does delivery take?
Estimated transit time is 6–12 business days after the order has been processed and handed to the carrier. Actual delivery times may vary due to weather, holidays, or carrier delays.
How can I track my order?
Use the tracking information provided after your order ships. Contact customer service if your shipment is delayed or the tracking information is unavailable.
4. Order Cancellations
Can I cancel my order?
You may request cancellation before your order ships. Cancellation is subject to confirmation. Orders that have already shipped generally cannot be canceled through our standard cancellation process.
5. Returns and Refunds
How long do I have to request a return or exchange?
You may request a return or exchange within 40 days of delivery, subject to our return eligibility requirements.
Who pays for return shipping?
Customers generally pay return shipping costs for voluntary returns. We cover applicable return shipping costs for confirmed product quality issues, shipping damage, or other issues for which we are responsible.
How long do refunds take?
Once refund eligibility is confirmed, we will initiate the refund within 1–3 business days using the original payment method. The time it takes for funds to appear depends on your bank, card issuer, or payment service provider.
6. Privacy and Cookies
How do you handle personal information?
We handle relevant order, contact, and delivery information in accordance with applicable law and our Privacy Policy.
Can I manage cookies?
You can manage or delete cookies through your browser settings. Disabling certain cookies may affect shopping cart or checkout functionality.
7. Contact Us
If you have questions about products, orders, shipping, or returns, please contact us.
Address: May 23, 1968, 7-8-2 Higashimachi, Iruma, Saitama, Japan
Telephone: +81-4-2965-2341
Email address: customer@uverinmonte.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)
Shipping Area: United States