We offer several card payment options for customers in the United States. You can select an available payment method at checkout and follow the on-screen instructions to complete your payment.
1. Accepted Payment Methods
We accept the following card brands:
- Visa
- Mastercard
- American Express
- JCB
- Discover
- Diners Club
Payment approval may depend on your card type, issuing bank, and any required transaction verification.
2. How Payments Work
- Add your selected furniture items to your cart and proceed to checkout.
- Select an available payment method and enter the required information.
- Submit your order and complete any required payment authorization or verification.
- Once payment is confirmed, we will process your order according to our order processing and shipping policies.
Submitting an order does not necessarily mean payment is complete or that the order has shipped.
3. Currency and Pricing
Please review product prices, shipping fees, and any applicable charges displayed at checkout before placing your order.
- Orders below $79.99: $6.00 shipping fee.
- Orders of $79.99 or more: Free shipping.
The final order total is based on the information displayed at checkout.
4. Payment Security
Please submit payment information through the payment process provided at checkout and keep your card details and account credentials secure.
Depending on the transaction, additional verification by your card issuer or payment service may be required. Do not send your full card number, card security code, or account password through ordinary email.
5. Payment Issues
If your payment is declined, fails, or appears to have been charged more than once, please contact us for assistance.
- Email: customer@uverinmonte.com
- Phone: +81-4-2965-2341
Please provide your order number, transaction date, and relevant transaction reference information. Do not send your full card number or card security code.
6. Refunds and Canceled Orders
Approved refunds will be processed through the original payment method and corresponding payment channel used for the purchase, subject to the applicable refund policy.
Once refund eligibility is confirmed, we will initiate the refund within 1–3 business days. The time it takes for the funds to appear in your account depends on your bank, card issuer, or payment service provider.
Refunds for canceled orders are handled according to our Order Cancellation Policy. Return refunds are handled according to our Returns & Refunds Policy.
7. Contact Us
If you have questions about payments or orders, please contact us.
Address: May 23, 1968, 7-8-2 Higashimachi, Iruma, Saitama, Japan
Telephone: +81-4-2965-2341
Email address: customer@uverinmonte.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)
Shipping Area: United States