This policy applies to furniture purchased from Uverinmonte for delivery within the United States. We aim to provide a clear and fair return, exchange, and refund process. All requests will be handled in accordance with this policy and applicable U.S. federal and state laws. Nothing in this policy limits any rights consumers may have under applicable law.
1. Return Window
You may request a return or exchange within 40 days of the delivery date. Please contact us within this period and provide your order information and reason for the request.
All return and exchange requests are subject to review and the applicable conditions in this policy. Requests involving product defects, shipping damage, or other legally protected remedies will be handled according to the circumstances and applicable law.
2. Return Eligibility
For voluntary returns, please keep the item and its accessories in good condition as reasonably possible and package it securely to prevent further damage during transportation.
An item will not automatically be ineligible for return simply because its packaging has been opened, it has been assembled, or it shows ordinary signs of inspection or handling. We will review the item's condition, the reason for the return, and applicable law when evaluating each request.
To the extent permitted by applicable law, we may decline a voluntary return or refund if the item has been damaged due to misuse, improper assembly, unauthorized modification, or other actions attributable to the customer.
Please include the original accessories, hardware, manuals, and other supplied components where reasonably available. If any components are missing, please explain this when submitting your request so we can assess the appropriate resolution.
3. How to Request a Return or Exchange
To request a return or exchange, email our customer service team with the following information:
- Your order number and item name.
- The reason for the return or exchange.
- A description of the item's condition.
- Photos of the item and packaging, if reasonably necessary.
Once your request is approved, we will provide the return address, packaging requirements, and shipping instructions. Please do not send an item to an unconfirmed address.
Pack the furniture securely to help prevent damage during transit. Keep your shipping receipt and tracking information until the return process is complete.
Return transit times depend on the shipping service selected and actual transportation conditions.
4. Return Shipping and Fees
Voluntary Returns
For voluntary returns due to a change of mind or personal preference, you are generally responsible for arranging and paying for return shipping, including applicable shipping service and label or waybill costs, unless applicable law requires otherwise.
Large Furniture Returns
For furniture that cannot reasonably be returned through ordinary parcel services, we will disclose the applicable return shipping cost or a reasonable estimate before purchase, through the relevant product page or checkout process.
The estimate should be based on factors such as the packaged dimensions and weight of the item, the return destination, and applicable carrier rates. We will explain the calculation method and the conditions under which the estimate applies.
Customers should be able to reasonably estimate the applicable return shipping cost from the information disclosed before purchase. We will not wait until a return request is submitted to disclose the applicable cost for the first time.
Where return shipping costs vary by item or destination, we will explain the applicable calculation method and conditions before purchase.
Defective, Damaged, or Incorrect Items
If we confirm that an item is defective, damaged in transit, incorrect, or affected by another issue for which we are responsible, we will provide an appropriate resolution and cover the applicable return shipping and related label or waybill costs. No return fee will be charged for a confirmed issue attributable to us.
Other return fees, restocking charges, or deductions will be applied only where they have been clearly disclosed in advance, have a reasonable basis, and are permitted by applicable law.
5. Refund Processing
After receiving a returned item, we will reasonably inspect its condition and determine whether it qualifies for a refund. The time required for inspection may vary depending on the item and the circumstances of the return.
For an eligible return, we will initiate the refund within 1–3 business days after confirming refund eligibility.
All approved refunds will be issued through the original payment method and payment channel used for the purchase. Refunds will not automatically be substituted with store credit, gift cards, loyalty points, or another payment method.
The time required to initiate a refund is different from the time it takes for the funds to appear in your account. Actual posting times depend on your bank, credit card issuer, payment provider, or other financial institution. We cannot guarantee a specific date for the funds to become available.
For order cancellations or other situations in which a refund is legally required, we will follow the applicable legal deadlines and refund requirements. The general processing times in this policy do not override any shorter deadline required by law.
6. Exchanges
You may request an exchange within 40 days of the delivery date. Exchange requests are subject to review and depend on the condition of the item, product availability, and actual processing circumstances.
If the requested replacement is unavailable, we will work with you to discuss a reasonable alternative, such as another available item or an eligible refund. We will not substitute a different item without your consent where consent is required.
For exchanges requested due to personal preference, return shipping costs are generally the customer's responsibility unless applicable law requires otherwise. If an exchange is necessary because of a confirmed product defect, shipping damage, incorrect item, or another issue for which we are responsible, we will cover the applicable return shipping and related label or waybill costs.
7. Defective, Damaged, or Incorrect Items
If your item arrives damaged, defective, missing components, or different from what you ordered, please contact us as soon as reasonably possible.
Include your order number, a description of the issue, and relevant photos where available.
After reviewing the information and confirming the issue, we will provide an appropriate resolution based on the circumstances and applicable law. Depending on the situation, this may include repair, replacement parts, an exchange, a refund, or another appropriate remedy.
If the item needs to be returned, we will cover the applicable return shipping and related label or waybill costs for a confirmed issue for which we are responsible. Please contact us for instructions before arranging the return.
Nothing in this policy excludes any applicable implied warranties, express warranties, or other consumer remedies available under applicable law. U.S. state laws may differ regarding product quality, warranty periods, and available remedies.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders that have not shipped may be eligible for cancellation, depending on their processing status and applicable law.
Orders that have already shipped generally need to be handled under this Returns & Refunds Policy unless applicable law provides otherwise.
If we cannot ship an order within the promised timeframe, we will inform you of the available options as required by applicable law and process any required refund accordingly.
For approved cancellations before shipment, we will initiate the refund within 1–3 business days after confirming the cancellation, unless applicable law requires a shorter processing period.
9. Contact Us
If you need help with a return, exchange, order cancellation, or refund, please contact our customer service team.
Address: May 23, 1968, 7-8-2 Higashimachi, Iruma, Saitama, Japan
Telephone: +81-4-2965-2341
Email address: customer@uverinmonte.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)
Shipping Area: United States