This policy applies to orders placed with Uverinmonte for delivery throughout the United States. We aim to provide a clear and straightforward order cancellation and refund process.
1. Order Cancellation Eligibility
Orders Not Yet Shipped: You may contact our customer service team to request cancellation. A cancellation is considered successful only after your request has been reviewed and confirmed.
Orders Already Shipped: Once an order has entered the shipping process, it generally cannot be canceled through our standard cancellation process. After delivery, you may request a return and refund under our Returns & Refunds Policy.
Whether a cancellation can be approved depends on the actual order status when your request is reviewed. Please submit your request as early as possible. Submitting a cancellation request does not mean your order has been canceled.
Nothing in this policy limits any rights you may have under applicable law.
2. How to Request an Order Cancellation
Please contact us through either of the following channels:
- Email: customer@uverinmonte.com
- Phone: +81-4-2965-2341
Please provide the following information:
- Your order number.
- The name used when placing the order.
- Your order confirmation or proof of purchase.
- Relevant payment confirmation or transaction details.
- The reason for cancellation, if applicable.
For your security, do not send your full credit or debit card number, card security code, or account password by ordinary email.
3. Cancellation Review and Confirmation
After receiving your request, we will review the order details and current shipping status as soon as reasonably possible.
If your cancellation is approved, we will notify you through an appropriate customer service channel. If the order has already shipped or cannot otherwise be canceled, we will explain the situation and provide guidance on the available next steps.
Please do not consider your order canceled until you receive confirmation from us.
4. Refunds for Canceled Orders
For orders that have been successfully canceled and qualify for a refund, we will initiate the refund within 1–3 business days after cancellation is confirmed.
Refunds will be issued through the original payment method and payment channel used for the purchase. We will not automatically substitute store credit, gift cards, loyalty points, or another payment method.
The time required to initiate a refund is different from the time it takes for the funds to appear in your account. Actual posting times depend on your bank, credit card issuer, or payment service provider. We cannot guarantee a specific date for the funds to become available.
Refund amounts and any applicable charges will be determined based on the order details, disclosed policies, and applicable law.
5. Orders That Have Already Shipped
Orders that have already shipped generally cannot be canceled through the standard cancellation process. After delivery, you may request a return and refund under our Returns & Refunds Policy, subject to the applicable return window, item conditions, and shipping cost rules.
For defective, damaged, incorrect, or otherwise eligible items, we will handle the request in accordance with our Returns & Refunds Policy and applicable law.
6. Customer Service Hours
Monday to Friday, from 9:00 AM to 6:00 PM (CT)
You may submit cancellation requests by email or phone. Requests received outside customer service hours will be reviewed as soon as reasonably possible during the next service period. However, we cannot guarantee that an order will not ship while your request is pending.
7. Contact Us
For questions about order cancellations or refunds, please contact us using the information below.
Address: May 23, 1968, 7-8-2 Higashimachi, Iruma, Saitama, Japan
Telephone: +81-4-2965-2341
Email address: customer@uverinmonte.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)
Shipping Area: United States